Contact

Version 2026-05-03

Different topics route to different addresses for fastest response. Please use the address that matches your need.

Trust & Safety

• Takedown / non-consensual content / minor concerns: use the form at /takedown (anonymous OK; 24h SLA).
• Other content concerns: safety@aura.app

Copyright (DMCA)

• DMCA notices and counter-notices: dmca@aura.app (see /dmca for required elements).

Privacy

• Data access, correction, deletion (LFPDPPP / GDPR / CCPA): privacy@aura.app. Self-serve export at /api/me/export.
• Data Protection Officer: contact via the privacy address above.

Legal

• Subpoenas, court orders, warrants: legal@aura.app. See /law-enforcement for what we accept and what data we have.
• Other legal inquiries: same address.

2257 Records Custodian

For inquiries regarding records under 18 U.S.C. § 2257 (where applicable): records@aura.app. See /2257 for our statement.

Creators

• Creator support: creators@aura.app
• Account suspensions and appeals: appeals@aura.app
• Payouts and tax: creators@aura.app

Press & transparency

• Press: press@aura.app
• Transparency reports / researchers: transparency@aura.app

Security

• Vulnerability disclosure: security@aura.app. We follow a coordinated disclosure policy: report privately, we acknowledge within 48 hours, mutually agreed disclosure timeline.

General support

• Anything that doesn't fit above: support@aura.app

Postal mail

Once Aura is publicly launched, the operating entity's registered address will be listed here. For pre-launch matters please use the email channels above.